Information Service

Make sure that your item is delivered even when your customer's address has changed. In addition, you get the customer's new address as well as further useful information.

Our Information Service

  1. Provides you with the correct address information for retrieval from the Itella extranet, via line transfer (FTP), by e-mail or by regular mail at the interval of your choice: monthly, weekly or even daily.
  2. Returns undelivered items if you so desire. Only first- and second-class, Priority and Economy letters are delivered abroad.
  3. Finds out the addressee's new address if the address in your shipment materials is outdated, incomplete or incorrect, even if years have passed since the change of address.
  4. Delivers the item without delay to the addressee's new address.
Basic Product Information
Destination Countries

Domestic
Indications and Codes

The Information Service is a contract-based service whose use requires the following:

  • Information Service symbol, i.e. i-symbol
  • Service number
  • Service level.

To obtain a service number, get in touch with Itella Customer Service: asiakaspalvelu@itella.com.

The use of identification information and bar codes is recommended.

Service levels and selection of service level
Service markings and examples there of
Pricing

Pricing is based on the number of corrected addresses.

For service level 0, pricing is based on the number of undeliverable items
Payment Methods

Contract-based invoicing.
Other Specifications

The service is a contract-based service.

In order for the service to work, you must place the Information Service markings in the right places.

We will be happy to test that your markings work as they should