Standard Letter

Standard Letters must be suitable for Itella’s mechanical sorting. Items that do not meet the specifications for Standard Letters will be handled and priced as Priority or Economy Letters.

Letters are sure to be noticed, and they are protected under the secrecy of correspondence. Standard Letters are intended for sending personal messages, such as invitations, documents, invoices, information bulletins or bank statements.

The price of a Standard Letter includes address investigation: if the addressee is not reached, Itella will try to find out the new address. If the letter remains undeliverable, it will be returned to the sender or sent to the Finnish Communications regulatory authority for further investigation.

Basic Product Information
Destination Countries

Domestic
Delivery Time

Priority letters are usually delivered on the working day following posting and Economy letters within two working days.
Maximum Weight

50g
Maximum Dimensions

176mm x 250mm x 3mm
Minimum Dimensions

110mm x 156mm x 0.2mm
Indications and Codes

The imprint ‘Port Payé Finlande’ is used to indicate that postage has been paid, and it must include the name of the delivery operator and the word ‘Priority’ or ‘Economy’ to denote the delivery speed. A customer number (6 characters) is always included in the indication.

The indication must be printed on the item.
Sending

Letters can be mailed at a postal outlet, sorting centre or terminal. You can also use our pick-up service, which is subject to a charge. Standard letters can't be dropped into a letterbox.
Receiving

Items must mailed by 5 pm. The customer should provide information about the mailing using a mailing list.
Pricing

Pricing is based on the manageability, size, shape and weight of the items and the size of the mailing. The prices of Standard letters are determined by the number of items.

Postage is based on Itella’s tariff in effect at the time of posting. The customer pays the postage against an invoice. Invoices are sent once a week.
Payment Methods

Contract services are paid using Port Payé Finlande invoicing. Information about a mailing is provided on an electronic mailing list.

If an item entered in the mailing list does not comply with the terms of the product in question, Itella has the right to change the item to another, similar product.
Delivery Terms

Delivery, contract and product terms
Restrictions as to Content
  • Not suitable for sending cash or valuables – these should always be insured.
  • Itella assumes responsibility for valuable items (e.g. debit, credit, SIM and prepaid cards) in accordance with its General contract terms.
  • Itella will not transport illegal or hazardous items or products.
Other Specifications
  • Items must be rectangular
  • Items must be closed on all sides
  • The basic colour of the envelope is white or light
  • The envelope or printing dyes may not contain fluorescent or phosphorescent chemicals
  • Mail may not contain any hard or inflexible objects, such as paper clips or computer disks